Regulamin

Terms and Conditions of the online store YVOLT

Terms and Conditions for download (PDF), 146.32kB

1. Chapter 1.General provisions, contact with the store owner
   1. These terms and conditions (hereinafter the “Terms and Conditions”) define the rules and conditions for using the online store YVOLT, operating at the website address https://yvolt.com.pl.
   2. The owner of the Store is PHU KRECZMAŃSKI sp. z o.o. with its registered office at: ALEKSANDRA PRYSTORA, 3/10, ALEKSANDRA PRYSTORA, 3/10, 02-497 Warsaw, entered in the register of entrepreneurs of the National Court Register under KRS number: 0000818818, NIP: 8-121-922-346 REGON: 385-072-142 (hereinafter the “Seller”).
   3. The Seller’s contact details are as follows:
      
      Contact address: Grzybów 46, 26-910 Magnuszew
      E-mail address: kontakt@yvolt.com.pl
      Phone number:  506-454-191 (customer telephone service hours – in the Contact tab).
2. Chapter 2.Technical requirements
   1. In order to use the Store, it is necessary to have:
      1. a computer or another device with an internet browser;
      2. access to the Internet;
      3. an active e-mail address.
3. Chapter 3.Personal data
   1. The Seller is the controller of the personal data of the Store’s customers.
   2. All information on the processing of personal data of customers, as well as other persons using the Store’s website, can be found in the Privacy Policy .
4. Chapter 4.Conclusion of the sales agreement, customer account
   1. The Store enables the purchase of goods (hereinafter the “Goods”), displayed on the Store’s website, in two modes:
      1. without registration;
      2. by creating an account in the Store.
      In both cases, in order to place an order, the Goods must be selected in the Store, added to the “Cart” using the appropriate button, and the order placement procedure must be continued by selecting the appropriate options (delivery and payment method).
   2. Information about products in the Store, i.e. descriptions and prices, constitutes an invitation to conclude a sales agreement within the meaning of Article 71 of the Civil Code, in accordance with the terms of the Terms and Conditions.
   3. A condition for placing an order is completing all required data in the order form that is necessary to perform the agreement and, where applicable (at the customer’s request), also data required to generate a VAT invoice.
   4. If the customer decides to create an account in the Store (hereinafter the “Account”), registration is one-time, and the e-mail address and password selected by the customer serve as the basis for subsequent login. Details of the digital Account maintenance service provided by the Seller are available below in the Account Terms and Conditions. The Store also allows logging in to the Account via social media and/or a Google user account. After logging in to the Account, the customer has access to their order history and does not need to fill in the order form with their personal data again for subsequent orders.
   5. The customer may resign from having an account at any time without incurring any costs. To do so, the customer should send their resignation to the e-mail address: kontakt@yvolt.com.pl.
   6. Approval of the order by the customer using the “I buy and pay” button (or another button with equivalent wording) means:
      1. submitting to the Seller an offer to purchase the Goods in accordance with the options selected in the order and in accordance with these Terms and Conditions,
      2. accepting the obligation to pay the price of the Goods and the costs of their delivery.
   7. The sales agreement (hereinafter the “Agreement”) is concluded when the Seller accepts the order for processing (acceptance of the customer’s offer), of which the Seller informs the customer by e-mail confirming acceptance of the order for processing.
   8. If it is not possible to process an order for Goods (in whole or in part), the Seller will inform the customer thereof – in such a case, the Agreement is not concluded. At the same time, the Seller will inform the customer of existing options for fulfilling the order in another way, e.g. partial fulfillment of the order or waiting for the Seller to replenish stock. If the order has already been paid for by the customer and cannot be fulfilled, the Seller shall promptly refund the payments made by the customer (according to the scope of the order cancellation).
   9. The Seller provides the customer with confirmation of the conclusion of the Agreement on a durable medium no later than at the time of delivery of the Goods.
   10. The Store is not liable for failure to deliver an order or for delay in its delivery resulting from the customer providing an incomplete / incorrect delivery address or failing to provide other data necessary to process the order.
   11. The Seller reserves the right to suspend order processing if the customer has provided false data or if such data raises justified doubts as to its correctness. In such a case, the Seller (where possible) will attempt to contact the customer in order to verify the accuracy of the data provided.
5. Chapter 5.Prices and payment methods
   1. Prices of Goods are given in Polish zloty (PLN) and as gross amounts, i.e. including VAT.
   2. The cost of delivery of Goods is shown separately in the Store’s cart, depending on the delivery method selected by the customer.
   3. The available payment methods are described on the Store’s website in the “Payment methods” tab and are presented to the customer at the order placement stage (in the cart).
   4. The Store offers the following payment methods:
      1. traditional bank transfer to the Seller’s bank account
      2. fast electronic transfer / BLIK / payment by so-called virtual wallet – via the payment platform:
         • Shopify pay
         • Przelewy24
      3. payment by card: Visa, Visa Electron, MasterCard, MasterCard Electronic
      4. payment in cash or by card upon personal collection at the Store’s physical point
      5. deferred payment – via the operator indicated at the order placement stage
   5. If the customer has selected payment by ordinary bank transfer, payment for the order should be made within 3 days of placing the order. In the absence of payment within the above-mentioned deadline, the Agreement shall be deemed not concluded. The preceding sentence does not apply where the Seller offers customers deferred payment/payment in installments through an external partner.
   6. If payment via Shopify pay is selected, the entity providing online payment services for fast transfers and payment cards is Autopay S.A.
6. Chapter 6.Delivery of goods
   1. Delivery of Goods takes place according to the customer’s choice:
      • via a courier company
      • personal collection
   2. The customer may also collect the order:
      1. at the address: Grzybów 46, 26-910 Magnuszew
   3. Except for Goods collected by the customer in person, the order is deemed fulfilled when the shipment is dispatched to the customer (entrusted to the carrier engaged in transport). The exact actual delivery date is determined by the carrier.
   4. Goods are shipped by the Seller within up to 2 business days, unless a different deadline is clearly stated in the product description when the customer places the order. Detailed fulfillment times are provided on the Store’s website in the “Order fulfillment time” tab.
   5. The Seller normally processes orders within the territory of the Republic of Poland against payment of the costs indicated on the Store’s website in the “Delivery time and costs” tab. International shipping is possible against payment of the costs indicated on the Store’s website or costs individually agreed with the customer.
7. Chapter 7.Withdrawal from the agreement
   1. A customer who is a consumer or an entrepreneur referred to in Article 7aa of the Consumer Rights Act (hereinafter the “Privileged Entrepreneur”) has the statutory right to withdraw from the sales agreement for the Goods within 14 days of receiving them, without giving any reason, subject to the exceptions referred to below.
   2. To meet the withdrawal deadline, it is sufficient for the customer to send, within the above-mentioned deadline, a statement:
      • in electronic form to the address: kontakt@yvolt.com.pl or
      • in written form to the address: Grzybów 46, 26-910 Magnuszew.
   3. The statement of withdrawal from the agreement may be submitted using the template - Download the form template. Use of the template is not mandatory. The Seller shall promptly send the customer confirmation of receipt of the statement of withdrawal from the agreement by e-mail.
   4. Then, within the next 14 days, the customer should return the Goods being returned at their own cost to the postal address: Grzybów 46, 26-910 Magnuszew.
   5. The Seller shall promptly, no later than within 14 days of receiving the statement of withdrawal from the agreement, refund to the customer:
      • the price of the Goods;
      • the costs of the original shipment of the Goods to the customer according to the cheapest ordinary method of delivering the item offered in the Store.
   6. The Seller may withhold the refund until the Goods are received back or at least until the customer provides the Seller with proof of sending the item back.
   7. The refund shall be made using the same payment methods as those used by the customer in the original transaction, unless the customer has expressly agreed to another solution.
   8. The customer is liable for any reduction in the value of the returned Goods if, before submitting the statement of withdrawal from the agreement, the customer used the Goods in a manner other than necessary to establish the nature, characteristics and functioning of the item.
8. Chapter 8.Exceptions to the right of withdrawal from the sales agreement for Goods
   1. The right to withdraw from the agreement does not apply in the case of Agreements for the supply of Goods:
      1. non-prefabricated, manufactured according to the specifications of the consumer / Privileged Entrepreneur or intended to satisfy their individual needs (personalized goods);
      2. which are liable to deteriorate or expire rapidly (perishable goods);
      3. supplied in sealed packaging, if the packaging has been opened by the customer and the goods cannot be returned after opening the packaging due to health protection or hygiene reasons (goods packaged for hygiene reasons);
      4. sound or visual recordings or computer software supplied on a tangible medium (e.g. CD) in sealed packaging, if the packaging has been opened after delivery;
      5. which, after delivery, due to their nature, become inseparably mixed with other goods (e.g. building materials, if they have been used);
      6. newspapers, periodicals or magazines, with the exception of a subscription agreement (printed press);
      7. whose price depends on fluctuations in the financial market over which the Seller has no control and which may occur before the expiry of the withdrawal period;
      8. alcoholic beverages whose price was agreed upon at the conclusion of the sales agreement, and whose delivery can only take place after 30 days and whose value depends on market fluctuations over which the Seller has no control.
9. Chapter 9.Complaints
   1. The Seller is obliged to deliver Goods to the customer that conform to the Agreement.
   2. In relation to consumers and Privileged Entrepreneurs, the Seller is liable for the conformity of the Goods in accordance with the provisions of the Consumer Rights Act. In relation to other customers, the Seller is liable under the rules arising from the Civil Code.
   3. Complaints may be submitted:
      • in electronic form to the address: kontakt@yvolt.com.pl
      • or in written form to the address: Grzybów 46, 26-910 Magnuszew.
   4. The Seller will consider the complaint in the form in which it was submitted (in writing or by e-mail) within 14 days of receiving the complaint.
   5. If dissatisfied with the way the complaint has been handled by the Seller, the consumer and the Privileged Entrepreneur may (independently of ordinary proceedings before a common court) also use out-of-court methods of complaint handling and pursuing claims.
   6. For the above purpose, one may:
      1. apply to the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings for the amicable resolution of the dispute,
      2. use the assistance of the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection,
      3. apply to a permanent consumer arbitration court with a request to resolve a dispute arising from the concluded agreement,
      4. use the ODR platform (Online Dispute Resolution), which is used for online resolution of disputes between consumers and entrepreneurs, if the dispute concerns obligations arising from an agreement concluded online. More information about the ODR platform can be found at https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks. Note! This platform has not accepted new complaints since 20 March 2025, and its operation will end on 20 July 2025.
   7. Additional information on out-of-court methods of complaint handling and pursuing claims can also be obtained on the website of the Office of Competition and Consumer Protection: https://polubowne.uokik.gov.pl/.
10. Chapter 10.Final provisions
    1. Agreements concluded in the Store are governed by Polish law. The Agreement is concluded in Polish.
    2. None of the provisions of the Terms and Conditions excludes or in any way limits the rights of the consumer (and the Privileged Entrepreneur) arising from provisions of law.
    3. The Seller may amend the Terms and Conditions at any time, provided that such amendments apply to orders placed after the publication of the new version of the Terms and Conditions, and in the case of (i) previously concluded Agreements for the provision of a digital service or electronic service, as well as in the case of (ii) customers holding an Account in the Store – the customer will be notified of the amendment to the Terms and Conditions and of the possibility of not accepting the new content.
    4. The Terms and Conditions apply from 13-10-2025.

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Account Terms and Conditions
in the YVOLT store

1. Chapter 1.General provisions, contact with the Seller
   1. These account terms and conditions (“Account Terms and Conditions”) define the rules and conditions for using the customer account (“Account”) in the YVOLT online store (“Store”).
   2. These Account Terms and Conditions constitute the terms and conditions of an electronic service within the meaning of the Act on the Provision of Electronic Services. The Account service is an additional and ancillary service in relation to the Seller’s main activity, i.e. offering customers the purchase of Goods. The Account maintenance service is free of charge.
   3. The Account Terms and Conditions supplement the Store Terms and Conditions. To the extent not regulated in the Account Terms and Conditions, the provisions of the Store Terms and Conditions apply to this service.
   4. The Seller’s contact details for matters relating to the Account service are the same as for the Store:
      Grzybów 46, 26-910 Magnuszew
      e-mail: kontakt@yvolt.com.pl
      tel.: 506454191
2. Chapter 2.Technical requirements and functionalities of the Account service
   1. The technical requirements for using the Account service are the same as for using the Store and are indicated in Chapter 2, point 1 of the Store Terms and Conditions.
   2. By using the Account, the Store customer is able to:
      1. save and store their personal data in the Account (including the delivery address), which enables subsequent purchases in the Store without the need to complete the address form again,
      2. view the history of their orders,
      3. view the order fulfillment status.
3. Chapter 3.Agreement for the provision of the Account service, withdrawal from the agreement, resignation from the Account
   1. Creating an Account by the customer is equivalent to concluding an agreement for the provision of an electronic service for an indefinite period. The customer may resign from having an Account at any time without giving any reason. To do so, the customer should contact the Seller electronically at kontakt@yvolt.com.pl. The customer also has the statutory right to withdraw from the agreement for the provision of the Account maintenance service within 14 days of its conclusion.
4. Chapter 4.Complaints
   1. In relation to consumers and Privileged Entrepreneurs, the Seller is liable for the conformity of the Account service with the agreement in accordance with the provisions of the Consumer Rights Act. In relation to other customers, the Seller is liable under the rules arising from the Civil Code.
   2. Complaints regarding the Account service may be submitted to the Seller in accordance with the procedure provided for in Chapter 9, points 3-5 of the Store Terms and Conditions.
   3. If dissatisfied with the way the complaint has been handled by the Seller, it is also possible to use out-of-court methods of complaint handling and pursuing claims, in accordance with the procedure described in Chapter 9, points 6-7 of the Store Terms and Conditions.
5. Chapter 5.Personal data
   1. Full information on the processing of personal data of Store customers, including for the purposes of maintaining the Account, can be found in the Privacy Policy.
6. Chapter 6.Changes to the Account Terms and Conditions
   1. The Seller may amend these Account Terms and Conditions under the rules indicated in Chapter 10, point 3 of the Store Terms and Conditions. If the customer does not accept the new wording of the Account Terms and Conditions, they may terminate the agreement for the provision of the Account service (by contacting the Seller electronically for this purpose) with a 14-day notice period.

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Newsletter Terms and Conditions
in the YVOLT store

1. Chapter 1.General provisions, contact with the Seller
   1. These newsletter terms and conditions (“Newsletter Terms and Conditions”) define the rules and conditions for the provision by the Seller (“Seller”) – the owner of the YVOLT online store (“Store”) – of the so-called newsletter service.
   2. The Newsletter consists of recurring electronic messages sent by the Seller to the e-mail address of a person who has given the relevant marketing consent (“Subscriber”). These messages contain, in particular, commercial information concerning the Store and the Seller. These messages may also contain other content related to the Seller’s activity, the Store’s industry, and possibly educational content which, in the Seller’s opinion, may be interesting and useful for customers or potential customers of the Store (“Newsletter”).
   3. These Newsletter Terms and Conditions constitute the terms and conditions of an electronic service within the meaning of the Act on the Provision of Electronic Services. The Newsletter service is an additional and ancillary service in relation to the Seller’s main activity, i.e. offering customers the purchase of Goods. The Newsletter service is free of charge.
   4. The Newsletter Terms and Conditions supplement the Store Terms and Conditions. To the extent not regulated in the Newsletter Terms and Conditions, the provisions of the Store Terms and Conditions apply to this service.
   5. The Seller’s contact details for matters relating to the Newsletter service are the same as for the Store
      Grzybów 46, 26-910 Magnuszew
      e-mail: kontakt@yvolt.com.pl
      tel.: 506454191
2. Chapter 2.Technical requirements and functionalities of the Newsletter service
   1. In order to use the Newsletter service, it is necessary to have:
      1. a computer or another device with software that enables receiving e-mail messages,
      2. an active e-mail address,
      3. access to the Internet.
   2. By using the Newsletter, the Subscriber is able to receive e-mail messages from the Seller containing, among others:
      1. information about new products and promotions in the Store,
      2. discount codes and/or information about other special benefits for Newsletter subscribers,
      3. other content related to the activity of the Store and the Seller, the Store’s industry, and possibly educational content which, in the Seller’s opinion, may be interesting and useful for customers or potential customers of the Store.
   3. The Seller does not guarantee or declare any specific frequency of sending the Newsletter. The Seller decides on the time of sending and on the content of commercial information included in the Newsletter.
3. Chapter 3.Agreement for the provision of the Newsletter service, withdrawal from the agreement, resignation from the Newsletter
   1. The agreement for the Newsletter service may be concluded:
      1. when a person visiting the Store completes the relevant form on the Store’s website, providing their e-mail address to which they wish to receive commercial information,
      2. when placing an order in the Store – when the customer, in the Store’s cart, consents to receiving commercial information by ticking the appropriate checkbox.
   2. The Seller may – as an incentive to subscribe to the Newsletter – offer potential Subscribers a bonus (gift, so-called lead magnet) in the form of a discount code, digital content (e.g. a free e-book) or another benefit for the subscriber related to the Store’s activity (e.g. one-time free delivery of Goods) (“Bonus”). Information about the Bonus granted in connection with subscription to the Newsletter is then available on the Store’s website.
   3. The Bonus is delivered to the Subscriber to the e-mail address provided during subscription, promptly after the agreement for the Newsletter service is concluded. The Bonus is made available in the appropriate digital form (e.g. a link enabling download of an e-book, a discount code, a code to be entered in the appropriate field of the Store’s cart in order to receive free delivery).
   4. The agreement for the provision of the Newsletter electronic service is concluded for an indefinite period. The Subscriber may resign from the Newsletter at any time without giving any reason. To do so, the Subscriber should:
      1. click the appropriate link included in each message sent as part of the Newsletter or
      2. contact the Seller electronically.
   5. The customer also has the statutory right to withdraw from the agreement for the provision of the Newsletter service within 14 days of its conclusion.
   6. The Seller may discontinue the provision of the Newsletter service at any time, of which all Subscribers will be notified.
   7. If the Subscriber does not open messages sent by the Seller as part of the Newsletter for longer than 1 year, the Seller (after an additional prior notice) shall discontinue the provision of the Newsletter service to that Subscriber.
4. Chapter 4.Complaints
   1. In relation to consumers and Privileged Entrepreneurs, the Seller is liable for the conformity of the Newsletter service with the agreement in accordance with the provisions of the Consumer Rights Act. In relation to other customers, the Seller is liable under the rules arising from the Civil Code.
   2. Complaints regarding the Newsletter service may be submitted to the Seller in accordance with the procedure provided for in Chapter 9, points 3-5 of the Store Terms and Conditions.
   3. If dissatisfied with the way the complaint has been handled by the Seller, it is also possible to use out-of-court methods of complaint handling and pursuing claims, in accordance with the procedure described in Chapter 9, points 6-7 of the Store Terms and Conditions.
5. Chapter 5.Personal data
   1. Full information on the processing of personal data of Store customers, including for the purposes of providing the Newsletter service, can be found in the Privacy Policy.
6. Chapter 6.Changes to the Newsletter Terms and Conditions
   1. The Seller may amend these Newsletter Terms and Conditions under the rules indicated in Chapter 10, point 3 of the Store Terms and Conditions. If the Subscriber does not accept the new wording of the Newsletter Terms and Conditions, they may terminate the agreement for the provision of the Newsletter service with a 14-day notice period (by contacting the Seller electronically for this purpose) or with immediate effect (in the manner indicated in Chapter 3, point 3 of the Newsletter Terms and Conditions).