We want every user to feel confident and satisfied with their purchase.
If your order does not meet your expectations, we offer a 14-day return period, counted from the day you receive the product.

Before making a return, please contact our customer service team to obtain prior approval.
Returns without authorization will not be accepted.

E-mail: kontakt@yvolt.com.pl
Our team will respond within 12 hours.

1. Conditions qualifying for return

You may request a return in the following cases:

Quality issues

• manufacturing defects

• technical issues not related to damage caused by the user

• damage caused during transport

• receiving the wrong product

Please report the issue promptly together with clear photos or videos so that we can help you quickly.

Non-quality returns (change of mind)

Non-quality returns are accepted within 14 days, provided that:

• the product is unworn, unused and unopened, or

• the bike has less than 1 mile on the odometer

• the product shows no signs of use, dirt, dust, odor, scratches or modifications

• all original accessories are included: charger, keys, mounting parts, manuals, etc.

• the packaging remains intact and undamaged

2. Non-returnable products

The following products cannot be returned:

• products purchased from unauthorized sellers

• damage caused by improper use or incorrect assembly

• opened or used products

• custom-made or special products

• sale products, gift cards, freebies and free products

3. Return process

Return address

Grzybów 46, 26-910 Magnuszew

Shipping is free of charge; returns are arranged on your own after contacting us.

To ensure smooth processing of your return, please follow these steps:

1. Contact customer service
   Describe the problem and attach photos or videos if it concerns product quality.

2. Wait for approval
   Our team will contact you by phone or e-mail with further instructions.

3. Inspection after receiving the shipment
   Returned products will be checked for condition.

4. Refund
   For eligible returns, funds will be refunded within 3 business days after the inspection is completed.

4. Return costs (non-quality returns)

Below are the standard fees for customer-initiated returns (not related to quality):

5. Exchange policy

We offer exchanges for customers who wish to change the color or model.

Within 14 days

• Same model, different color: 720 PLN per item

• Different model: 720 PLN per item + price difference

After 14 days

• Exchanges are not accepted.

Conditions qualifying for exchange:

• original packaging

• unused condition

• less than 1 mile on the odometer

6. Order cancellation and special situations

Order cancellation

• Before shipping: 5% handling fee

• After shipping: 720 PLN bike shipping fee

Changing the delivery address

• 75 PLN per item

Customer refuses to accept the shipment

• 720 PLN return shipping fee
  or

• 720 PLN additional reshipping fee

Lost or undeliverable shipment

• Free reshipment or full refund

7. Refund policy

Quality-related returns

• Within 14 days: free return or exchange
  

• After 14 days: no returns; only exchange or partial refund possible

Non-quality returns

Accepted only within 14 days, provided the product is in new / unused condition.

Refund of price difference

• Within 7 days: partial refund possible

• After 7 days: the price difference is non-refundable (a free gift may be offered)

8. Refund processing time

After receiving and inspecting the return:

• The refund will be made to the original payment method within 10 business days

• Please note that the bank or card operator may need additional time to post the funds

If the funds have not been posted within 15 business days from return approval,
please contact us at kontakt@yvolt.com.pl.